FAQ’S

 

Do you offer exchanges?

Yes, if for any reason you are not completely satisfied with your purchase or have any problems. I will gladly replace your item/s or refund your money. Do not hesitate to inform/ask me. 

My package arrived damaged what should I do?

Please send the following a picture of the damaged item if possible and order information to heavenmadescents@yahoo.com and we will replace it at no cost to you.

Do you make custom and bulk orders?

Yes, if you would like candles made for an event or to gift family and friends. I ask that you request the order in a timely manner which allows me ample time to complete your purchase.

How long will it take for me to receive my candles?  

All orders will be processed in 3 to 5 business days. Shipping in 7 to 10 business days. Due to COVID 19 there may be delays in shipping. 

When will I be charged for my order?

 You will be charged at the time your order is purchased. 

What other payment methods do you offer besides Shopify? 

I also accept  Zelle, Paypal and Cash App $biamichele1

How long will my candle last?

The longer the curing time the better the candle before lighting. A candle can last for a very long time of course until whenever you decide to light it. 

How long is the burn time for the candles you use?

A full burn pool takes about 1 hour and 45 minutes. 

How do I name my scents?

I name them according to the fragrance smell. Also, as I get more detailed it will be biblical quotes, life lessons, zodiacs, and words of encouragement.

How do you get a perfect scent throw? 

The scent throw varies in soy wax depending on the fragrance that you use. There are some fragrances which give off a more subtle smell whereas others smell a bit stronger. I adjust my fragrance loads accordingly. However, soy wax is not a paraffin wax which is not natural and includes additives making the smell more distinctive.  I currently use soy wax so if your use to a strong smelling candle such as Bath and Body Works or Yankee Candle please read the ingredients. My mission is to give my customers a clean burning therapeutic atmosphere.

I cut my wick too short what should I do?

If the wick is not allowing you to re-light it. Simply blow the excess wax to a liquid state with a heat gun or blow dryer and pour the wax onto a paper plate until your able to expose the wick again or remove excess wax at room temperature in its solid state. Once you are able to see the wick again re-light and that should fix the problem. 

 

Why is my candle mushrooming and stop burning without blowing it out?

Most wicks slightly bend when burning which causes minimal carbon build up. If you see that your candle is going out carefully lift the wick (not with your hands) and it will continue to burn. Also remember to trim your wick!

Can I leave a review on your products?

You sure can! Please feel free to tell me about your experience with my product. How I can help even how I can improve. Thank You!

Should you have any more questions or concerns feel free to ask we’d love to hear from you and will add it to this page.